Below you'll find the answers to the sales questions we see the most. If you you have more questions feel free to contact us or check out our forum. And of course - we always encourage you to visit us in person.

Sales Questions :

1. How do I talk to someone about ordering or an order I placed?
2. What are your sales hours?
3. Can I buy a title from your rental inventory?
4. What kind of payments do you accept?
5. Do you sell region coded DVDs?
6. What's your return policy?
7. Can I buy something online and pick it up in the store?
8. How long will it take for my special order or backorder to arrive?
9. How do I check the status of my order?
10. Can I pre-order an item before it is released?
11. Is your website secure?

1. How do I talk to someone about ordering or an order I placed?
   A: You can call us at (206) 524-8554 or email us at order@scarecrow.com. Please make sure to have information about your order ready (order number, titles etc) for us when you call - let us know if your order was placed in the store or on the internet. If you're emailing us - include your order number and any other important information in your email. If we're not here or you call after hours - leave a message and we'll get back to you as soon as possible.
   
   
2. What are your sales hours?
   A: Scarecrow's normal store hours are 11:00am to 11:00pm Monday through Friday / 11am to 12:00am Friday & Saturday.
   
   
3. Can I buy a title from your rental inventory?
   A: No - but, we can try and get you a copy of it. If it's in print we can order it for you right away - if it's not in print we will try and find you a copy. We won't sell rare items in our rental inventory for any price (no offers please!). You can fill out a Special Order form online here.
   
   
4. What kind of payments do you accept?
   A: We accept: Cash, VISA, Mastercard, American Express, Money Orders. We only accept checks from verified Scarecrow Video members. In special situations - we can accept wire transfers. If you have ordered from Scarecrow before but are not a Scarecrow Video member and would like us to keep your information on file - please let us know.
   
   
5. Do you sell region coded DVDs?
   A: All of our domestic DVDs (unless otherwise noted) are coded Region 1 NTSC. Region 1 DVDs are coded to play on any DVD player purchased in the United States, Canada or any other North American Region 1 territory. Scarecrow Video also sells, stocks and rents many items coded for different regions. Region coded items will only play on a machine coded for it's region or a region free DVD player. Click here for more info on region codes and PAL/NTSC.
   
   

   DVD R1 NTSC	Compatible with ALL USA DVD players and any region free DVD player. Customers from countries that use PAL video signals (Europe, Africa) will need to have a Region Free NTSC/PAL DVD player or be able to convert the NTSC signal to PAL.
   DVD R0 NTSC	R0 = Region Free. Compatible with ALL DVD players. If you're in North America - this DVD will play in your DVD player. Customers from countries that use PAL video signals (Europe, Africa) will need to have a NTSC/PAL DVD player or be able to convert the NTSC signal to PAL. This DVD will play on any computer equipped with a DVD drive - computers automatically convert NTSC or PAL..
   DVD R0 PAL	R0 = Region Free. Compatible with ALL DVD players. Customers from countries that use NTSC video signals (USA, Canada etc) will need to have a NTSC/PAL DVD player or be able to convert the PAL signal to NTSC. This DVD will play on any computer equipped with a DVD drive - computers automatically convert PAL or NTSC.
   DVD R2 - R6 NTSC	Region Coded. You must have a Region Free DVD player to play these discs. These discs are NTSC - Countries that use PAL video will need to be able to convert the NTSC.
   DVD R2 - R6 PAL	Region Coded. You must have a Region Free DVD player to play these discs. These discs are NTSC - Countries that use NTSC video will need to be able to convert the PAL.
   * If you have any more questions - please feel free to ask.

   
   
6. What's your return policy?
   A: All authorized returns must be made within 14 days of purchase. Items purchased online can be returned at our store for credit.

   * Opened or defective purchases can be exchanged for the same item only.
   * Scarecrow Video will supply store credits applicable to future orders or rentals for authorized returns - Sorry, no cash or credit card refunds. Restocking fees may apply to returned items.
   * We will not accept the return of items due to player incompatibility (region coding, PAL, etc), duplicate purchases (aka. you already bought the item) or if you don't enjoy what you've purchased.

   To return your items please follow these directions.

   * Please wait for an authorization number from Scarecrow. Items returned without paperwork or an authorization will not be accepted.
   * Include all original packing materials, manuals and accessories with the product to avoid fees. If the box is torn or damaged, a restocking charge may apply.
   * Your return MUST be accompanied by a receipt.
   * If the item is damaged or defective, Scarecrow will cover the cost of reasonable ground shipping. Please, do not ship items COD. COD charges will be deducted from the value of your item or charged to your account. Include a receipt of your shipping cost and we'll arrange reimbursement.
   * If you have filled out a return form - your return information and authorization will be in our email response.
   * Ship all returns to: Scarecrow Video ATTN Returns/ 5030 Roosevelt Way NE / Seattle, WA 98105. Make sure to mark your authorization # clearly on the package.
   

   Contact us if you think your item is defective - there's a good chance we can help you get it to work.

7. Can I buy things online and pick them up in the store?
   A: Sounds great - they'll be downstairs waiting for you to pick them up. Make sure to wait for an order confirmation from us though - we wouldn't want you to have to wait!
   
   
8. How long will it take for my special order or back ordered title to arrive?
   A: Most special orders will only take about 3 - 7 business days to arrive. Items that are out of print, back ordered or imported may take longer to get in stock. We will notify you when your order has shipped or is ready to pick up - please feel free to email us or call us with any questions.
   
   
9. How do I check the status of my order?
   A: If you ordered from us via the website: click here to go to our order status page. Your ID and password are in the confirmation email you were sent. If you did not receive an ID/pass or have lost it - please send us an email and we'll resend it to you. If you have ordered something over the phone or in the store - call us during business hours or email us for info on your order.
   
   
10. How can I pre-order an item before it is released?
    A: If you notice that the item you are interested in has a release date after the current date - you can purchase it now and have it shipped to you when it is released. We're usually able to get it to you by the actual day it is released - the ship time will depend on what part of the country or world you live in. We will only charge your pre-orders when they are actually in stock and shipped.
    
    
11. Is your website secure?
    A: This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the Thawte Authentic Site Seal which will verify the validity of our Thawte Certificate, and our commitment to your security.